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We like to make our customers aware of the full range of information services that exist for management as a subject-area, so that you can choose to use whichever libraries and online sources best meet your needs. This is part of the British Library's role as the national library - something we call our connecting strategy. This article looks at the information services available from the Chartered Management Institute (CMI) to its members.

What is it?

The Chartered Management Institute (CMI) is the leading professional body for managers in the UK. Its information service is designed to give practising managers support to help you succeed throughout your management career. The extensive library of books and articles is a unique source of information, covering the broad areas of management thinking and practice for students and practising managers.

Subjects covered include:

  • general management and leadership
  • human resource management
  • operations
  • marketing
  • finance, and
  • strategy.

What can CMI's information service help me to do?

CMI members can contact the team of professional researchers directly for agreed tailored desk research into relevant information sources from CMI's own holdings (the Ask a Researcher service described below), or carry out their own searches of the CMI Library catalogue at

Ask a Researcher service for CMI members
CMI's team of experienced information researchers will identify and send you checklists, books, online articles, and links to videos, ebooks and other information resources. They will also identify and send you links to sources of information held by other organisations.

Here are some examples of the kind of queries CMI can answer:

'I am researching the area of data protection. I have read your checklist on the subject, but now need more in-depth documents to read'.

'I will be going on a LEAN management course next month. Prior to attending, I would like an insight into LEAN management as I like to be prepared'.

'Please can you advise of leadership books that you have available to borrow'.

'I am looking for more information regarding training evaluation. I would like to evaluate training: instructors approach, helpfulness, presentation, exercises design, delivery, and relevance of the training for the trainees, and also to design new evaluation forms. This would be part of my project for unit 5006.'

'For my diploma I am currently studying Unit 5002, Information-based decision making. Would it be possible to get resources that will support my studies?'

'Would you send me some information on Lewin's Force Field Analysis?'

'My organisation is about to move to agile working, where we will have employees with no permanent base, some will be home working, and some will be based in the field. I am looking for information on how to manage agile workers so that I can put together some guidance material for managers'.

'I am researching cause-related marketing for my degree. Would you send me details of appropriate books and articles?'

CMI's Ask a Researcher service is free to CMI members. Alternatives include the Institute of Directors Information Service, or the British Library's research service, which offers research by subject specialists charged at an hourly rate (eightyseven pounds per hour in 2010).

How and where can I use it?

CMI's information services are designed to be used online 24-7, see

Alternatively, CMI members can email or telephone 01536 207400 during office hours.

Getting started with CMI information services

CMI's services are only available to members of the Chartered Management Institute.

Please see for details.

You have to be a CMI member and logged in to the website to be able to search the library catalogue.

Further reading

For information about membership of CMI, please see

For further information on CMI information services, please see
or call 01536 207400

British Library document supply services

British Library research service

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